Refund policy

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return and refund process. Please carefully review our policy below.

Returns
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following criteria:
The item is in the same condition you received it in: unworn, unused, with all tags attached, and in its original packaging.

You must provide proof of purchase or the receipt.

To initiate a return, please contact us at contact.hallowflip@gmail.com. Once your return is approved, we will send you a return shipping label and instructions on how to send the item back. Please note that items returned without prior approval will not be accepted.

Return Shipping Costs
Unless the item is defective or we made an error in your order, return shipping costs are the responsibility of the customer. If we provide the return shipping label, the cost will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee we will receive your returned item.

Damages and Issues
Please inspect your order upon receipt. If the item is damaged, defective, or if you received the wrong item, please contact us immediately so we can resolve the issue. We will evaluate the problem and ensure the appropriate action is taken.

Lost or Damaged Returns
We are not responsible for items that are lost or damaged during the return process. To ensure that your return reaches us safely, we recommend using a trackable shipping service or purchasing shipping insurance for your return.

Exceptions / Non-returnable Items
We do not accept returns on:
Sale items
Gift cards
Restocking Fees

Please note that certain items may be subject to a restocking fee if they are returned in opened or used condition. Restocking fees, if applicable, will be deducted from your refund.

Exchanges
The quickest way to exchange an item is to return the original item, and once the return is processed, you can place a new order for the item you want.

European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you are entitled to a 14-day cooling-off period. This means you can cancel or return your order for any reason within 14 days from the date of receipt, without justification.

As with all returns, the item must be in unused, unworn condition with tags still attached, in its original packaging, and with a receipt or proof of purchase.

Return Processing Time
Once we receive your return, please allow 5-7 business days for us to process and inspect the item. If your return is approved, we will issue your refund promptly.

Refunds
Once we receive and inspect your return, we will notify you of whether your refund is approved. If approved, the refund will be processed and credited to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since you were notified of the refund approval and you haven’t received your refund, please contact us at contact.hallowflip@gmail.com.