Shipping policy

This Shipping Policy explains how we process, ship, and deliver orders from hallowflip.com. By placing an order, you agree to the terms outlined below. We aim to ensure timely and secure delivery while providing accurate shipping details, costs, and tracking information.

Order Processing & Dispatch
Orders are processed and dispatched within three business days from the time of purchase. During peak periods, processing may take up to five business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Locations
All orders are shipped from our warehouses located in the United States, Australia, or Shanghai, depending on the closest facility to the shipping address and product availability. This ensures faster delivery times.

Delivery Times
Estimated delivery times vary based on the shipping destination. Orders may take between 7 to 14 business days. Delivery times are estimates and may be affected by factors such as customs processing, weather conditions, or carrier delays.

Shipping Costs
We offer free shipping on all orders, with no minimum purchase required. Shipping costs are fully covered by us, so you never have to worry about additional fees for delivery.

Address Accuracy
It is the responsibility of the customer to provide a complete and accurate shipping address. We do not ship to P.O. Box addresses. We are not liable for delays, lost packages, or returned shipments resulting from incorrect or incomplete addresses. Address changes may not be possible once an order has been dispatched.

Tracking Your Order
Once an order has been shipped, tracking information will be provided via email. Customers can use the tracking link to monitor their package’s progress.

Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other fees may be imposed by the destination country. These charges are the responsibility of the recipient, and we recommend checking with local customs authorities for further details.

Delays & Exceptions
While we strive to ensure timely deliveries, unforeseen delays may occur due to circumstances beyond our control. If an order is significantly delayed, customers may contact our support team for assistance.

Order Changes & Cancellations
Order modifications or cancellations can only be requested before the order has been dispatched. Once an order has been shipped, changes may not be possible.

Customer Support
For any inquiries regarding shipping, tracking, or delivery issues, please contact us at contact.hallowflip@gmail.com. We are here to assist you and ensure your shopping experience is as smooth as possible.